About REP.
REP. is a marketing agency focussed on getting more repeat customers for eCommerce brands. We achieve this in a number of ways, including through a series of strategic data capture forms, email and SMS automations, and bespoke loyalty programs. These touch points are hyper-personalised to appeal to customers at every stage of their buying journey, encouraging them to make their first purchase, and come back time and time again. Our goal is ultimately to improve conversion and retention for your eCommerce store.
At REP., we offer packages to suit your needs, from strategy-only solutions, through to full project implementation with bespoke creative. We tailor our approach to suit your goals — whether it’s increased conversions on site, better engagement with campaigns, or better use of your tech stack. All of these points lead to increased customer retention.
Each brand is different — so every strategy we craft is tailored to suit your brand and its customers. Our job begins when a customer lands on your website, so we offer onsite CRO to maximise conversion from the get-go. With tailored data capture strategies, we’re able to capture email and SMS consent, begin progressive profiling, and nurture customers to maximise their lifetime value.
Results speak for themselves, so once we’ve implemented your strategy, we’ll see how it stacks up against industry benchmarks. We want the best possible outcome for every project we implement, so we’ll recommend testing and optimisations to ensure your emails are always performing at their best. Increasing customer retention will help to boost your ROI, and we’re confident we’ll be able to achieve this for your eCommerce store.
At REP., we offer packages to suit your needs, from strategy-only solutions, through to full project implementation with bespoke creative. We tailor our approach to suit your goals — whether it’s increased conversions on site, better engagement with campaigns, or better use of your tech stack. All of these points lead to increased customer retention.
Each brand is different — so every strategy we craft is tailored to suit your brand and its customers. Our job begins when a customer lands on your website, so we offer onsite CRO to maximise conversion from the get-go. With tailored data capture strategies, we’re able to capture email and SMS consent, begin progressive profiling, and nurture customers to maximise their lifetime value.
Results speak for themselves, so once we’ve implemented your strategy, we’ll see how it stacks up against industry benchmarks. We want the best possible outcome for every project we implement, so we’ll recommend testing and optimisations to ensure your emails are always performing at their best. Increasing customer retention will help to boost your ROI, and we’re confident we’ll be able to achieve this for your eCommerce store.
How we got here
REP. was founded by our Managing Director, Simon, who wanted to help eCommerce brands get more repeat customers. Having worked in agency for 10 years, he found customer retention to be the key for many online businesses’ success. REP. officially opened in late 2023 — we may be the new kids on the block, but our team is made up of experienced marketers with a strong background in email, SMS, and loyalty marketing, as well as CRO. In under a year, REP. has grown to be a team of seven strong (eight, if you include our Chief Barky Boy, Lucky the Daschund). As a Brisbane-based agency, we work with a number of local brands, as well as those from across Australia and New Zealand.
A few of our clients
Meet the team
Simon Byrne
MANAGING DIRECTOR
Georgia McDermott
Account Director
Natasha Hanley
Head of Content and Marketing
Martin Beeson
Conversion Strategist
Jeremy Parsonson
Senior graphic Designer
Maddy Neideck
email specialist
Melinda Hawes
account manager
Lucky
Chief Barky Boy
Meet the Team
Simon Byrne
MANAGING DIRECTOR
Georgia McDermott
Account Director
Natasha Hanley
Head of Content and Marketing
Martin Beeson
Conversion Strategist
Jeremy Parsonson
Senior Graphic Designer
Maddy Neideck
Email Specialist
Melinda Hawes
Account Manager
Lucky
Chief Barky Boy
Platforms we work with
Platforms we work with